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Term & Conditions


Please be sure to read this policy before using this website or submitting any information to us. Our Policy may change from time to time and your continued use of this site is acceptance of such changes, so please check periodically for updates to this Policy.



SSL Area Security


When you submit your personal information to, we offer the use of a secure server.

Your browser will encrypt all sensitive information you input before it is sent to Furthermore, every reasonable effort is made to protect customer data from unauthorized access. use both technical and procedural methods to maintain the integrity and security of our database, including but not limited to SSL (Secure Socket Layer) encryption for data transfer, firewalls, restricted access to data, employee training and other methods.





We use cookies to track site usage. You may set your browser to refuse cookies or to alert you when cookies are been sent. If you do so, please note that some parts of our website may then be inaccessible or not function properly.



Privacy Policy may collect, store and use the following personal data:


(1) Information about your visit to and use of this website.

(2) Information relating to any transaction carried out between you and us in relation to this    website.

(3) Information that you provided to us for the purpose of registration with us.

(4) Information that you provided to us for the purpose of subscribing to our website services.

(5) Information such as your name, business name, postal address / zip code, telephone number and email address, etc. may use your personal data to:


(1) Enhance the operation of the website.

(2) Provide you with a products and services that you requested from us.

(3) Send you invoices.

(4) Deal with enquiries and complaint made by you.

(5) To process financial transaction through our payment services provider PayPal.


Please note you can visit the website anonymously.


It is policy not to share, sale or trade your confidential information.

Personal data submitted on this website will be used for the purposes specified in this privacy policy.






Please note that logos and images are copyright and property of


Without express written authorisation from you must not:


(1) Reproduce, duplicate, copy any material from this website for commercial gain.

(2) Take material from this website for publication on another website.

(3) Not edit or modify any material on this website.

(4) Show any material from this website in public for commercial gain



About Third Party Links You Access Through Our Web Site web site contains links to other sites operated by third parties that may be of interest to you. cannot control these third party sites, which may collect personal information from you.  When you follow a link and leave our web site, you do so at your own risk. do not have control over the policies applied by any other party to whom you may disclose information. are not responsible for their content or policies.


If you would like information on another party’s policy, you should contact that party directly.



 Delivery and Availability


All goods and services are subject to availability and may be withdrawn at any time. If do not supply the goods for any reason, will refund any money already paid for them. However, will not be responsible for compensating you for any other losses you may incur



Notification of Claims


If goods arrive in damaged condition it will be your responsibility to inform with in 3 days of receipt of goods.


Delivery discrepancies must be reported to with in 3 days of receipt of goods otherwise no claim for loss in transit can be entertained.



Payment and Price


Payment in full must be made to prior to delivery of goods. have the right to make adjustments to our prices to take account of any increase in our supplier’s prices, or increases in any taxes or duties.


If due to an error or omission the price published for the goods is wrong, will reserve the right to amend the price. will inform you of the amended price and give you the opportunity to cancel the order. All prices on website are NOT INCLUSIVE of VAT and delivery charges.


 Products and Descriptions


The products images/photographs on website are representative of our wide range of Audio and Industrial valves/tubes stock. From time to time there are slight variations in print, logo style internal construction or base colour. This is due to the period in which the products were manufactured.

If you require a specific type of marking, logo, internal construction or base colour, before placing your order, please email us at [email protected] for availability of the particular print style, construction or base colour you require.  





The warranty for NOS (New Old Stock) valves/tubes is 60 days from date of purchase.

Used valves/tubes have a warranty of 30 days from date of purchase. If your valves/tubes fail within these warranty periods, will replace them, refund you for the cost of the valves/tubes or give you a credit note towards your next order depending on current stock. will not be held responsible financially or otherwise for equipment that is damaged from the use of valves/tubes or parts purchased from It is the responsibility of the customer to check with the equipment manufacturer with regards to proper valve/tube and parts replacement.



Contact Us


If you have any questions, comments, or any other concerns about this policy, please contact us at [email protected]


This policy was last updated on March 22, 2014 






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